Privacy Policy

Effective Date: 1st July 2024

Introduction
Welcome to Love Lid. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal data. If you have any questions or concerns, please contact us at info@lovelid.com

Information Collection
We collect personal information to provide you with a personalised and seamless experience. The information we collect includes:

• Personal Details: Name, email address, phone number, delivery address.
• Payment Information: Credit card details, Bank details, billing address.
• Usage Data: Information on how you use our website, including IP addresses, browser type, pages visited, and other browsing information.
• Cookies: We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

Use of Information
The information we collect is used for the following purposes:

• Order Processing: To process and deliver your orders.
• Customer Service: To provide support and respond to your inquiries.
• Personalisation: To tailor our services to your preferences.
• Marketing Communications: To send you promotional materials and updates, with your consent.
• Website Improvement: To analyse website usage and improve our services.

Sharing of Information
We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us with payment processing, delivery, and other operational tasks.
• Legal Requirements: We may disclose your information if required by law or to protect our rights and property.

Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy. The criteria used to determine retention periods include:

• Operational Needs: Duration of your account activity and the fulfilment of orders.
• Legal Obligations: Compliance with legal requirements and dispute resolutions,
• Business Interests: Analysis and improvement of our services.

Data Security
We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption: Secure Sockets Layer (SSL) technology to encrypt sensitive information.
• Access Controls: Restricted access to personal data to authorised personnel only.
• Regular Audits: Routine audits of our data processing practices to ensure compliance with this Privacy Policy.

Your Rights
You have the following rights concerning your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal data.
• Objection: Object to the processing of your personal data for marketing purposes.
• Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, please contact us at info@lovelid.com

Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Love Lid 
Email: info@lovelid.com

Thank you for trusting Love Lid with your personal information. We are dedicated to ensuring your privacy and providing a safe and enjoyable experience.